Aircall in Claude and ChatGPT
In short
The Fezola Aircall MCP connector lets Claude and ChatGPT list and read your Aircall calls, with recording links and, when your Aircall plan provides them, transcripts, AI summaries and sentiments, and work with your shared contacts. You connect with an API key.
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What your assistant can do
| Action | Read or write | Detail |
|---|---|---|
| List and read calls | Read | Status, direction, duration, participants; filter missed calls. |
| Recordings and voicemail | Read | Temporary links: direct links expire 1 hour after the call, short links 3 hours. |
| Transcripts and summaries | Read | When your Aircall plan provides them; transcripts are capped at 60,000 characters. |
| Contacts | Read and write | Search and read; create or update a contact. |
| Users, numbers, teams, tags | Read | Who and what is set up in your account. |
| Comment or tag a call | Write | Adds a note or tags; a comment cannot be edited or deleted afterwards. |
Nothing places a call, sends a text or deletes anything. Aircall keeps six months of call history, and contacts synced from a CRM are not visible to Aircall's API. Your assistant should ask before it changes anything.
When to choose Fezola
- Several Aircall companies: one API key is one Aircall company, and each is a named source.
- The same connection in Claude and ChatGPT: one URL serves both. ChatGPT custom connectors are available on Business, Enterprise and Edu plans.
- Calls next to mail and calendar: "find the email from this customer, then the call we had" in one conversation.
- One tool, one assistant: Aircall's own MCP server can be connected directly in a compatible client. Check its documentation for the current steps.
- A shared Memory: your preferences follow you across assistants.
Several accounts
One API key is one Aircall company, and several companies can be connected as separate sources. An answer says which company it comes from. Example: "List yesterday's missed calls in both companies."
Questions to ask (example prompts)
- “List yesterday's missed calls and who they came from.”
- “Summarize my longest call this week.”
- “Find the contact for this phone number.”
- “Which calls are tagged as follow-up?”
- “Add a note to this call saying the customer asked for a quote.”
A typical use
A support lead asks: "List yesterday's missed calls, and summarize the longest call of the week." The assistant reads the calls and, if your plan provides it, the transcript, then reports. It adds a note or tag only if you ask, and it should confirm first. Example scenario, not a customer story.
Safety
Mostly reading. Four actions change Aircall: creating a contact, updating a contact, adding a comment to a call and adding tags to a call. Aircall keeps at most 5 comments per call. What Aircall returns is treated as data, never as instructions. You can disconnect an account in Fezola at any time.
How to connect it
- 1Create API credentials in your Aircall Dashboard.
- 2In Sources, add Aircall and enter them.
- 3Add Fezola to Claude or ChatGPT and ask about your calls.
Step by step: add a custom connector to Claude, add an MCP server to ChatGPT, FAQ.
Price
Free within your 2 free sources. Pro is unlimited, $9 a month or $90 a year, with a 7-day free trial.
FAQ
Can it read call transcripts?
When your Aircall plan provides them; otherwise that part is marked unavailable.
Can it call or hang up?
No: the tools read calls and contacts, and add notes, tags and contacts.
Several Aircall companies?
Yes, one key per company.
How far back?
Aircall keeps six months of history.
Does it work in ChatGPT?
Yes, as a custom connector on Business, Enterprise and Edu plans.
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